NGV Telephone & Broadband Application Form

Step 1 - Billing & Contact Details

Step 2 - Security

To ensure your privacy you may be asked to identify yourself with personal information. This may include any such information you provide on this application agreement, however for added security, please choose a question that only you will know the answer to: e.g My place of birth.

Step 3 - Standard Phone

Step 4 - Phone Combos

Step 5 - Internet

Step 6 - Direct Debit

By providing my credit card details, I hereby agree and give Next Generation Voice Pty Ltd permission to charge and debit my credit card for the duration I have services with Next Generation Voice Pty Ltd.

Debits will occur on a monthly basis on the invoice due date. I understand I am able to cancel this direct debit at any time by providing notification in writing to Next Generation Voice Pty Ltd.

If my contract states it is mandatory I pay my account by direct debit, I understand that by cancelling my direct debit I am also cancelling my services. No refund is applicable for cancellation of services that occurs prior to the billing date.

Please fill in the details below and confirm that you accept our agreement.

Step 7 - Invoice Delivery Options

If you choose to not receive your bill by email, there is a processing fee of $2 per bill to mail your bill to your designated address.

Step 8 - Signature and acceptance

I request the supply of the above services on the terms & conditions and customer agreement provided.

I warrant that all information in this application is true and correct. If I am an individual applicant I consent under the Privacy Act 1988 (Cth), to the access, use and disclosure of information by NGV in any circumstances not prohibited by the Act. I warrant that I am NGV's customer in respect of the services.

If the Customer is a company, signatory hereby warrants that he/she is duly authorised to sign this application on behalf of the Company.

To return your completed application you can email it to us at: provisioning@ngv.com.au or mail it to us at: 1/18 Expansion St, Molendinar, QLD 4214 or alternatively return the completed form to your community manager and they will pass it on to us.

CLEAR

General terms and conditions

  1. You may be able to keep your existing telephone number. To check if this option is available for you, please contact us on 1800 007 648 Monday to Friday during the hours of 8:30am to 4:00pm (excludes public holidays) or email us at: provisioning@ngv.com.au
  2. Special Service Numbers beginning with 19 are NOT available from this service, this includes competition lines.
  3. Some Telstra services such as *10# and 1234 are not available from this service.
  4. NGV provides support services for Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only. This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for emergencies only.
  5. NGV charges a monthly access fee which includes a specific amount of Data. This data is consumed by the user when receiving emails, downloading data and general Internet usage. NGV reserves the right to downgrade the speed of a user’s connection when their limit is achieved.
  6. Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However, makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may cause temporary interruption to current Internet provision or telephony services.
  7. The NGV service can be connected to a Switch or Wireless Router to service multiple PC’s.
  8. NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be damaged or require repair. All PC protection software is the sole responsibility of the end user.
  9. Service connection fee is a one off $100 charge.
  10. If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if you will require a visit.
  11. The minimum service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the first month.
  12. New connections will be pro-rata from the date that the service is connected.
  13. Pensioner rates apply for any customer over 60 or if you currently hold a pensioner / senior’s card.
  14. All prices stated on this application form are inclusive of GST.
  15. For full terms and conditions please visit our website at: www.ngvwifi.com.au

Data Usage Guide

Activity
Approximate Usage Per Activity
Send a text only email
50Kb per Email
Browse a web page
1Mb per page
Video Streaming (standard definition)
1Gb per hour
Video Streaming (high definition)
3Gb per hour
Photo transfer
5 – 6 Mb per photo
Music transfer
4 – 6 Mb per file
VoIP call
1Mb per minute
VoIP with Video
8Mb
Online gaming
20Mb – 250Mb per hour

NBN Register your Interest

Online Contact Form

We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiry it is recommended that you call us for a much faster response

Upgrade My Hardware

Online Contact Form

We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

Upgrade My Plan

Online Contact Form

We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

Data Topup

Online Contact Form

We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

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