You may be able to keep your existing telephone number. To check if this option is available for you, please contact us on 1800 007 648 Monday to Friday during the hours of 8:30am to 4:00pm (excludes public holidays) or email us at: email@example.com
Special Service Numbers beginning with 19 are NOT available from this service, this includes competition lines.
Some Telstra services such as *10# and 1234 are not available from this service.
NGV provides support services for telephone & Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only. This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for emergencies only.
NGV charges a monthly access fee which includes your minimum service charges as per your agreement. Any additional charges related to calls are billed in arrears at the rates contained in this agreement.
Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However, makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may cause temporary interruption to current Internet provision or telephony services.
NGV Hosted monthly service charges do not include the telephone hardware. Telephone hardware is charged seperately
NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be damaged or require repair. All PC protection software is the sole responsibility of the end user.
If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if you will require a visit.
$150.00 incorrect callout fee is payable by the customer when a fault in lodged which results in a technician visit to the premises, and the fault in not found to be with the network
The minimum hosted service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the first month. Telephone hardware contracts are either 12 or 24 months depending on the selection made by the customer.
No setup and configuration costs are applicable for hardware purchased from NGV.
If you are not using NGV supplied hardware (telephone and internet hardware) it is the customers responsibility to have their hardware configured at their expense by a third party professional.
Hosted phone plans can only be provided when the customer has an active internet service with speeds of 12/1 or higher.
You indemnify NGV for call quality issues due to congestion of shared network of data and voice traffic.
NGV are not responsible for call quality if the customer is using a third party for the provision of internet services.
New connections will be pro-rata from the date that the service is connected.
All prices stated on this application form are inclusive of GST.
For full terms and conditions please visit our website at: www.ngvwifi.com.au