NGV Business Hosted Application Form
    Date of application (required)
    Date service required (required)
    Billing & contact details
    Company Details
    Company Name

    Company ABN

    Representative Name
    Install Address

    Billing Address
    Office Number
    E-Mail

    Secondary Contact Details
    *Please see attached terms and conditions or visit our website at www.ngvwifi.com.au
    Security
    To ensure your privacy you may be asked to identify yourself with personal information.
    This may include any such information you provide on this application agreement, however for added security, please choose a question that only you will know the answer to: e.g My place of birth.
    Question
    Answer
    NGV Telephone Solutions
    Hosted Services
    Small Business Plan $25.00 p/mMedium Business Plan $44.00 p/mCorporate Plan $150.00 p/m
    Plan Inclusions and additions
    Small Business Plan
    Included
    1 Phone extension
    1 Phone number
    Voicemail Service
    Add-ons
    Additional Phone Number $5 p/mVirtual Fax $10 p/m

    Medium Business Plan
    Included
    2 Phone extension
    2 Phone number
    Voicemail Service
    Add-ons
    Additional Phone Number $5 p/mVirtual Fax $10 p/mAdditional Extension $15 p/mIVR (Interactive Voice Response) $20 p/m

    Corporate Plan
    Included
    10 Phone extension
    10 Phone number
    Voicemail Service
    Add-ons
    Additional Phone Number $5 p/mVirtual Fax $10 p/mAdditional Extension $15 p/mIVR (Interactive Voice Response) $20 p/m100 Number Range $44.95 p/m

    Telephone Hardware
    Please write the number of handsets required in the box provided next to each option. Leave blank if not required.

    Polycom VVX 311 6 Line Desktop POE Phone
    Purchase Outright $230.07 each

    Lease 12 Months $20.50 p/m each

    Lease 24 Months $11.01 p/m each
    Polycom VVX 411 12 Line Desktop POE Phone
    Purchase Outright $311.52 each

    Lease 12 Months $27.76 p/m each

    Lease 24 Months $14.92 p/m each
    Polycom VVX 501 12 Line Business Media POE Phone
    Purchase Outright $391.58 each

    Lease 12 Months $34.90 p/m each

    Lease 24 Months $18.75 p/m each
    Polycom VVX 601 16 Line Business Media POE Phone
    Purchase Outright $503.23 each

    Lease 12 Months $44.84 p/m each

    Lease 24 Months $24.08 p/m each
    All hardware purchases are applicable to an $80 freight charge which will appear on your first invoice. This is a flat shipping rate regardless of the number of handsets purchased.

    Yealink hardware is available upon request.

    *For all telephone hardware leasing plans, if the contract is cancelled inside the minimum term, the customer is to pay the difference between the purchase outright price and the monthly fees already paid to date.

    *NGV retains ownership of all hardware provided to customers on leasing plans. At the expiry of the agreement, all hardware must be returned to NGV in a satisfactory working order. Failure to do so will incur an additional charge for replacement of damaged hardware, charged at the purchase outright price.

    *For additional costs and information please check the terms and conditions.
    Inbound Call Costs

    1300, 1800 & 13 NumbersConnection Fee (*charged once only) $25.00

    1300 Number 1800 Number 13 Number
    Monthly Fee $15.00p/m $15.00p/m $830.00p/m
    Local Calls 10c per min 10c per min 10c per min
    National Calls 10c per min 10c per min 10c per min
    Mobile Calls 19c per min 19c per min 19c per min
    *By consenting to a new connection or porting of existing number, you agree to pay the monthly service fee and Inbound call charges as nominated above.
    Additional Services

    Below information is requested for an authorised account holder with the company that we will port the number/s from:
    Title:

    Last name:

    Given name(s):

    Date Of Birth:

    E-Mail Address:

    Current Service Address:

    Address For Installation:

    Numbers to port:
    *please separate numbers by comma, If porting a number range use first number of range with a hyphen then the last number in the range*


    Previous Carrier:

    Previous Carrier Account #:
    Local calls: 12c unlimited

    National calls: 12c unlimited

    Australian mobile calls: 19c per min

    13/1300 calls: 35c per call

    International rates: From 11c per min (plus 5c flag fall) to Belgium, Canada, China, France, Spain, Germany, Hong Kong, Netherlands, New Zealand, UK and USA.
    Would you like?

    White Pages Listing? YesNo

    Call Wait Enabled? YesNo

    NGV 101 Voicemail Service? YesNo
    **For additional costs and information, including call exclusions, please check the terms and conditions.
    Direct debit
    Direct Debit payment method is mandatory in order to receive services from Next Generation Voice Pty Ltd.

    We direct debit from your nominated Visa or Mastercard credit/debit card on/about your invoice’s due date. Please complete all the fields below.
    Card Number


    CVC
    Expiry - Month


    Expiry - Year
    Signature
    Invoice delivery

    Billing email address


    Signature and acceptance
    I request the supply of the above services on the terms & conditions and customer agreement provided.
    I warrant that all information in this application is true and correct. If I am an individual applicant I consent under the Privacy Act 1988 (Cth), to the access, use and disclosure of information by NGV in any circumstances not prohibited by the Act. I warrant that I am NGV’s customer in respect of the services.
    If the Customer is a company, signatory hereby warrants that he/she is duly authorised to sign this application on behalf of the Company.
    Representative Full Name
    Date

    To return your completed application you can email it to us at: provisioning@ngv.com.au or mail it to us at: 1/18 Expansion St, Molendinar, QLD 4214.

    Signature

    General terms and conditions

    1. NGV provides support services for Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only.
      This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for
      emergencies only.
    2. Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However,
      makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any
      losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a
      reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may
      cause temporary interruption to current Internet provision or telephony services.
    3. The NGV service can be connected to a Switch or Wireless Router to service multiple PC’s.
    4. NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be
      damaged or require repair. All PC protection software is the sole responsibility of the end user.
    5. Service connection fee is determined by the NBN and is in addition to any fees contained in this agreement.
    6. If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if
      you will require a visit.
    7. The minimum service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the
      first month.
    8. New connections will be pro-rata from the date that the service is connected.
    9. All prices stated on this application form are inclusive of GST.
    10. For full terms and conditions please visit our website at: www.ngvwifi.com.au
    11. Fair & Acceptable Use Policies apply.
    12. The Principal Carriers that own the networks that NGV utilise to provide consumers their agreed services are Telstra, Vocus Communications, AAPT, Exetel and Superloop.

    NGV Business Hosted Application Form

    Step 1 - Billing & Contact Details

    *Please see attached terms and conditions or visit our website at https://www.ngvwifi.com.au/.

    Step 2 - Security

    To ensure your privacy you may be asked to identify yourself with personal information. This may include any such information you provide on this application agreement, however for added security, please choose a question that only you will know the answer to: e.g My place of birth.

    Step 3 - NGV Telephone Solutions



    Please write the number of handsets required in the box provided next to each option. Leave blank if not required.

    Purchase Outright ($230.07 each)


    Lease 12 Months ($20.50 p/m each)


    Lease 24 Months ($11.01 p/m each)

    Purchase Outright ($311.52 each)


    Lease 12 Months ($27.76 p/m each)


    Lease 24 Months ($14.92 p/m each)

    Purchase Outright ($391.58 each)


    Lease 12 Months ($34.90 p/m each)


    Lease 24 Months ($18.75 p/m each)

    Purchase Outright ($503.23 each)


    Lease 12 Months ($44.84 p/m each)


    Lease 24 Months ($24.08 p/m each)

    All hardware purchases are applicable to an $80 freight charge which will appear on your first invoice. This is a flat shipping rate regardless of the number of handsets purchased.

    Yealink hardware is available upon request.

    *For all telephone hardware leasing plans, if the contract is cancelled inside the minimum term, the customer is to pay the difference between the purchase outright price and the monthly fees already paid to date.

    *NGV retains ownership of all hardware provided to customers on leasing plans. At the expiry of the agreement, all hardware must be returned to NGV in a satisfactory working order. Failure to do so will incur an additional charge for replacement of damaged hardware, charged at the purchase outright price.

    *For additional costs and information please check the terms and conditions.


    Inbound Call Costs

    Monthly Fee

    Local Calls

    National Calls

    Mobile Calls

    1300 Number

    $15.00p/m

    10c per min

    10c per min

    19c per min

    1800 Number

    $15.00p/m

    10c per min

    10c per min

    19c per min

    13 Number

    $830.00p/m

    10c per min

    10c per min

    19c per min

    *By consenting to a new connection or porting of existing number, you agree to pay the monthly service fee and Inbound call charges as nominated above.


    *If porting a single number or range of numbers please attach current invoice for current provider.

    Local calls: 12c unlimited,National calls: 12c unlimited, Australian mobile calls: 19c per min, 13/1300 calls: 35c per call, International rates: From 11c per min (plus 5 International rates: From 11c per min (plus 5c flag fall) to Belgium, Canada, China, France, Spain, Germany, Hong Kong, Netherlands, New Zealand, UK and USA.

    Step 4 - Direct Debit

    Direct Debit payment method is mandatory in order to receive services from Next Generation Voice Pty Ltd.

    We direct debit from your nominated Visa or Mastercard credit/debit card on/about your invoice’s due date. Please complete all the fields below.


    Step 5 - Invoice Delivery

    *We do not send invoices by mail. Email delivery is the only method available to provide you your invoice.

    Step 6 - Signature and acceptance

    I request the supply of the above services on the terms & conditions and customer agreement provided.

    I warrant that all information in this application is true and correct. If I am an individual applicant I consent under the Privacy Act 1988 (Cth), to the access, use and disclosure of information by NGV in any circumstances not prohibited by the Act. I warrant that I am NGV's customer in respect of the services.

    If the Customer is a company, signatory hereby warrants that he/she is duly authorised to sign this application on behalf of the Company.

    To return your completed application you can email it to us at: provisioning@ngv.com.au or mail it to us at: 1/18 Expansion St, Molendinar, QLD 4214 or alternatively return the completed form to your community manager and they will pass it on to us.

    CLEAR

    General terms and conditions

    1. You may be able to keep your existing telephone number. To check if this option is available for you, please contact us on 1800 007 648 Monday to Friday during the hours of 8:30am to 4:00pm (excludes public holidays) or email us at: provisioning@ngv.com.au
    2. Special Service Numbers beginning with 19 are NOT available from this service, this includes competition lines.
    3. Some Telstra services such as *10# and 1234 are not available from this service.
    4. NGV provides support services for telephone & Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only. This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for emergencies only.
    5. NGV charges a monthly access fee which includes your minimum service charges as per your agreement. Any additional charges related to calls are billed in arrears at the rates contained in this agreement.
    6. Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However, makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may cause temporary interruption to current Internet provision or telephony services.
    7. NGV Hosted monthly service charges do not include the telephone hardware. Telephone hardware is charged seperately
    8. NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be damaged or require repair. All PC protection software is the sole responsibility of the end user.
    9. If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if you will require a visit.
    10. $150.00 incorrect callout fee is payable by the customer when a fault in lodged which results in a technician visit to the premises, and the fault in not found to be with the network
    11. The minimum hosted service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the first month. Telephone hardware contracts are either 12 or 24 months depending on the selection made by the customer.
    12. No setup and configuration costs are applicable for hardware purchased from NGV.
    13. If you are not using NGV supplied hardware (telephone and internet hardware) it is the customers responsibility to have their hardware configured at their expense by a third party professional.
    14. Hosted phone plans can only be provided when the customer has an active internet service with speeds of 12/1 or higher.
    15. You indemnify NGV for call quality issues due to congestion of shared network of data and voice traffic.
    16. NGV are not responsible for call quality if the customer is using a third party for the provision of internet services.
    17. New connections will be pro-rata from the date that the service is connected.
    18. All prices stated on this application form are inclusive of GST.
    19. For full terms and conditions please visit our website at: www.ngvwifi.com.au

    Data Usage Guide

    Activity
    Approximate Usage Per Activity
    Send a text only email
    50Kb per Email
    Browse a web page
    1Mb per page
    Video Streaming (standard definition)
    1Gb per hour
    Video Streaming (high definition)
    3Gb per hour
    Photo transfer
    5 – 6 Mb per photo
    Music transfer
    4 – 6 Mb per file
    VoIP call
    1Mb per minute
    VoIP with Video
    8Mb
    Online gaming
    20Mb – 250Mb per hour

    NBN Register your Interest

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiry it is recommended that you call us for a much faster response

    Upgrade My Hardware

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

    Upgrade My Plan

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

    Data Topup

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

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