NGV Business Broadband Application Form
    Date of application (required)
    Date service required (required)
    Billing & contact details
    Company Details
    Company Name

    Company ABN

    Representative Name
    Install Address

    Billing Address
    Office Number
    E-Mail

    Secondary Contact Details
    *Please see attached terms and conditions or visit our website at www.ngvwifi.com.au
    Security
    To ensure your privacy you may be asked to identify yourself with personal information.
    This may include any such information you provide on this application agreement, however for added security, please choose a question that only you will know the answer to: e.g My place of birth.
    Question
    Answer
    NBN
    Unlimited Data Plans
    12/1Mbps Down/Up - $80 p/m25/10Mbps Down/Up - $90 p/m50/20Mbps Down/Up - $100 p/m**100/40Mbps Down/Up - $110 p/m
    Do you require a wireless AP/modem/router?

    Yes - $125No
    Please specify make and model of AP/modem/router you will be using
    Make

    Model

    Please be aware your own modem/router may not be compatible with your new service and cannot be supported by NGV, please call if you are unsure.

    Internet password? This is required. Must be minimum 8 characters long

    WiFi Password? This is only required if you have requested a new modem/router. Must be minimum 8 characters long

    New wireless AP/modem/router: $125

    *For additional costs and information please see the terms and conditions.

    ** Only available at applicable locations.

    If a technician is required to visit your premise to complete your internet connection there is a one off charge of $100.

    Direct debit
    Direct Debit payment method is mandatory in order to receive services from Next Generation Voice Pty Ltd.

    We direct debit from your nominated Visa or Mastercard credit/debit card on/about your invoice’s due date. Please complete all the fields below.
    Card Number


    CVC
    Expiry - Month


    Expiry - Year
    Signature
    Invoice delivery

    Billing email address


    Signature and acceptance
    I request the supply of the above services on the terms & conditions and customer agreement provided.
    I warrant that all information in this application is true and correct. If I am an individual applicant I consent under the Privacy Act 1988 (Cth), to the access, use and disclosure of information by NGV in any circumstances not prohibited by the Act. I warrant that I am NGV’s customer in respect of the services.
    If the Customer is a company, signatory hereby warrants that he/she is duly authorised to sign this application on behalf of the Company.
    Representative Full Name
    Date

    To return your completed application you can email it to us at: provisioning@ngv.com.au or mail it to us at: 1/18 Expansion St, Molendinar, QLD 4214 or alternatively return the completed form to your community manager and they will pass it on to us.

    Signature

    General terms and conditions

    1. NGV provides support services for Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only.
      This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for
      emergencies only.
    2. Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However,
      makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any
      losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a
      reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may
      cause temporary interruption to current Internet provision or telephony services.
    3. The NGV service can be connected to a Switch or Wireless Router to service multiple PC’s.
    4. NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be
      damaged or require repair. All PC protection software is the sole responsibility of the end user.
    5. Service connection fee is determined by the NBN and is in addition to any fees contained in this agreement.
    6. If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if
      you will require a visit.

    7. $150.00 incorrect callout fee is payable by the customer when a fault is lodged which results in a technician visit to the premises, and the fault is not found to be with the network.
    8. Static IP Addresses are available (blocks of 4) with a $5.00 once off set up fee and an $8.00 recurring fee per month.
    9. Reverse DNS setup is charged once only at $15.00.
    10. The minimum service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the
      first month.
    11. New connections will be pro-rata from the date that the service is connected.
    12. All prices stated on this application form are inclusive of GST.
    13. For full terms and conditions please visit our website at: www.ngvwifi.com.au
    14. Fair & Acceptable Use Policies apply.
    15. The Principal Carriers that own the networks that NGV utilise to provide consumers their agreed services are Telstra, Vocus Communications, AAPT, Exetel and Superloop.
    16. The Principal Carriers that own the networks that NGV utilise to provide consumers their agreed services are Telstra, Vocus Communications, AAPT, Exetel and Superloop.
    17. The service speed you are provided is determined at the point of interconnect to the property. Example, the point of interconnect could be your ONT located in the garage. The service speed you experience inside the home, and wifi speeds you experience, depends on several factors including your equipment, the capacity of our systems and our suppliers, the number of end-users using the service, the applications you are using and the websites you are accessing. We therefore cannot guarantee that you will receive the maximum access speed when you are connected to the service. NGV accepts no liability for your wifi speeds. NGV accepts no liability for losses or damages incurred during periods of slow service speed and/or service interruptions. For a greater understanding of broadband technologies, and factors that influence performance, please visit www.commsalliance.com.au/BEP

    NGV Business Broadband Application Form

    Step 1 - Billing & Contact Details

    *Please see attached terms and conditions or visit our website at https://www.ngvwifi.com.au/.

    Step 2 - Security

    To ensure your privacy you may be asked to identify yourself with personal information. This may include any such information you provide on this application agreement, however for added security, please choose a question that only you will know the answer to: e.g My place of birth.

    Step 3 - NGV Internet

    Please be aware your own modem/router may not be compatible with your new service and cannot be supported by NGV, please call if you are unsure.

    New wireless AP/modem/router: $125
    *For additional costs and information please see the terms and conditions.
    ** Only available at applicable locations.
    If a technician is required to visit your premise to complete your internet connection there is a one off charge of $100.

    Step 4 - Direct Debit

    Direct Debit payment method is mandatory in order to receive services from Next Generation Voice Pty Ltd.

    We direct debit from your nominated Visa or Mastercard credit/debit card on/about your invoice’s due date. Please complete all the fields below.


    Step 5 - Invoice Delivery

    *We do not send invoices by mail. Email delivery is the only method available to provide you your invoice.

    Step 6 - Signature and acceptance

    I request the supply of the above services on the terms & conditions and customer agreement provided.

    I warrant that all information in this application is true and correct. If I am an individual applicant I consent under the Privacy Act 1988 (Cth), to the access, use and disclosure of information by NGV in any circumstances not prohibited by the Act. I warrant that I am NGV's customer in respect of the services.

    If the Customer is a company, signatory hereby warrants that he/she is duly authorised to sign this application on behalf of the Company.

    To return your completed application you can email it to us at: provisioning@ngv.com.au or mail it to us at: 1/18 Expansion St, Molendinar, QLD 4214 or alternatively return the completed form to your community manager and they will pass it on to us.

    CLEAR

    General terms and conditions

    1. NGV provides support services for Internet related issues between the hours of 8.30am and 4pm, Monday to Friday only. This excludes public holidays. The contact number for support is 1800 007 648. After hours support available for emergencies only.
    2. Limitations of the service: NGV will use reasonable commercial endeavours to provide a continuous service. However, makes no guarantees that access will be available at all times and, to the extent permitted by law, will not be liable for any losses whatsoever that may be incurred as a result of the unavailability of the Service. You acknowledge that there may be a reduction in availability during periods of maintenance and enhancement of the Service The installation of the services may cause temporary interruption to current Internet provision or telephony services.
    3. The NGV service can be connected to a Switch or Wireless Router to service multiple PC’s.
    4. NGV is not responsible for malicious attacks by Virus, Trojans & Worms which may cause the user’s computer to be damaged or require repair. All PC protection software is the sole responsibility of the end user.
    5. Service connection fee is determined by the NBN and is in addition to any fees contained in this agreement.
    6. If a tech install (site visit) is required, an additional $100 charge will apply, please contact our office if you are unsure if you will require a visit.
    7. $150.00 incorrect callout fee is payable by the customer when a fault in lodged which results in a technician visit to the premises, and the fault in not found to be with the network
    8. Static IP Addresses are available (blocks of 4) with a $5.00 once off set up fee and an $8.00 recurring fee per month
    9. Reverse DNS setup is charged once only at $15.00
    10. The minimum service contract is 1 month, there is no lock-in period and you are free to disconnect your service after the first month.
    11. New connections will be pro-rata from the date that the service is connected.
    12. All prices stated on this application form are inclusive of GST.
    13. For full terms and conditions please visit our website at: www.ngvwifi.com.au
    14. Fair & Acceptable Use Policies apply

    Data Usage Guide

    Activity
    Approximate Usage Per Activity
    Send a text only email
    50Kb per Email
    Browse a web page
    1Mb per page
    Video Streaming (standard definition)
    1Gb per hour
    Video Streaming (high definition)
    3Gb per hour
    Photo transfer
    5 – 6 Mb per photo
    Music transfer
    4 – 6 Mb per file
    VoIP call
    1Mb per minute
    VoIP with Video
    8Mb
    Online gaming
    20Mb – 250Mb per hour

    NBN Register your Interest

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiry it is recommended that you call us for a much faster response

    Upgrade My Hardware

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

    Upgrade My Plan

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

    Data Topup

    Online Contact Form

    We will do our best to contact you at the very earliest opportunity; please keep in mind our opening hours above. For any urgent enquiries its recommended that you call us for a much faster response

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